Privacy Policy

1Scope of this Policy

This Privacy Policy applies only to personal data collected through zadip.sa.

The website is a corporate informational website intended to introduce ZADIP GROUP LTD, its services, products, and business activities. Browsing the website does not require users to create an account.

The website may allow visitors to submit a request to contact the Company, request information about a service or product, request a quotation, or submit an inquiry. In such cases, only the minimum amount of personal data necessary to respond to and process the request is collected.

This Privacy Policy does not apply to personal data processed through the Company’s separate systems, products, software platforms, or digital services, which may be subject to their own independent privacy policies and terms of use.

2Personal Data We Collect

When a visitor completes a contact form, information request, service request, quotation request, or other form available on the website, the Company may collect basic information depending on the nature of the request, including:

• Full name.
• Company or organization name.
• Telephone or mobile number.
• Email address.
• Job title, where required.
• City or business location, where necessary.
• Service or product of interest.
• The content of the message, inquiry, or request.
• Any other information voluntarily provided by the visitor through the relevant form.

The Company seeks to ensure that no personal data is collected beyond what is reasonably necessary to achieve the specific purpose for which the data is requested.

The website may also automatically collect certain technical information necessary for the operation and security of the website, including:

• Internet Protocol (IP) address.
• Browser type.
• Device type and operating system.
• Date and time of access.
• Pages visited.
• Access logs and technical information related to the operation and security of the website.

3Purposes of Collecting and Using Personal Data

Personal data collected through the website may be processed for the following purposes:

• To contact the visitor in response to their request.
• To respond to inquiries and requests submitted through the website.
• To provide information about the Company’s services and products.
• To prepare and follow up on quotations or service requests.
• To direct the request to the appropriate department or employee within the Company.
• To follow up on the visitor’s request until the purpose for which the data was provided has been fulfilled.
• To improve the operation and user experience of the website.
• To protect the website from misuse, cyberattacks, unauthorized activity, or unlawful access.
• To comply with legal, regulatory, or governmental requirements applicable to the Company.

The Company will not use personal data for purposes that are incompatible with the purpose for which it was collected unless such use is permitted under applicable laws and regulations.

4Legal Basis for Processing Personal Data

Personal data provided by visitors through the website is processed on the basis of the appropriate lawful basis applicable to the relevant processing activity.

This may include the data subject’s consent when personal data is submitted through website forms, or processing that is necessary to take steps at the data subject’s request in connection with inquiries regarding the Company’s services or products.

Certain processing activities may also be carried out on another lawful basis permitted under the laws and regulations applicable in the Kingdom of Saudi Arabia.

Where consent is the applicable legal basis, submission of personal data through the designated website forms constitutes consent to the processing of such data for the purposes disclosed at the time of collection and in accordance with this Privacy Policy.

5Data Minimization

The Company is committed to collecting only the minimum amount of personal data necessary to achieve the purposes described in this Privacy Policy.

The Company does not intentionally request sensitive personal data or information that is unrelated to the nature of the inquiry, request, or service.

Visitors are responsible for ensuring that the information they submit through the website is accurate and complete.

6No Sale of Personal Data

ZADIP GROUP LTD does not sell, rent, or trade the personal data of website visitors.

Personal data provided through contact or inquiry forms is not treated as a commercial commodity and is not shared with third parties for their independent marketing purposes.

7Disclosure and Sharing of Personal Data

Personal data collected through the website will not be disclosed to any third party except to the extent necessary to fulfill the purpose for which it was collected or where disclosure is permitted or required by law.

Personal data may, where necessary, be shared with:

• Employees or departments of the Company responsible for handling the request.
• Technology service providers acting on behalf of the Company.
• Hosting, email, infrastructure, or customer request management service providers.
• Government, regulatory, judicial, or law enforcement authorities where disclosure is required by law or pursuant to a lawful request.

Where the Company engages third-party service providers, access to personal data is limited to what is necessary for them to provide the relevant services to the Company.

8Marketing and Promotional Communications

Submitting an inquiry, contact request, or service request through the website does not automatically constitute consent to receive unrelated marketing communications.

Where the Company intends to use contact information for marketing activities that require consent under applicable law, the required consent will be obtained and an appropriate method for withdrawing such consent will be provided.

Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

9Cookies and Technical Data

The website zadip.sa may use cookies or similar technologies that are necessary for the proper operation, security, and performance of the website.

Such technologies may be used for purposes including:

• Maintaining certain technical settings.
• Improving website performance.
• Protecting the website from unlawful or abusive activity.
• Analyzing technical website performance.
• Identifying errors and operational issues.

Where analytics, advertising, or other technologies requiring user consent are used, they will be handled in accordance with applicable legal requirements.

Visitors may control cookies through their browser settings. However, disabling certain necessary cookies may affect the functionality of some parts of the website.

10Data Retention

The Company retains personal data collected through contact and inquiry requests only for as long as reasonably necessary to fulfill the purpose for which the data was collected.

As a general rule, contact request data may be retained for up to twelve (12) months from the date of the last communication relating to the request, unless:

• A contractual or commercial relationship arises between the data subject and the Company that requires retention for a different period.
• A legal or regulatory obligation requires the data to be retained for a longer period.
• Retention is necessary to protect the Company’s rights or in connection with a claim or dispute.
• The data subject requests deletion and the request meets applicable legal requirements.

When there is no longer a legal or operational need to retain the data, it will be securely deleted, destroyed, or anonymized in accordance with applicable requirements.

11Data Security

ZADIP GROUP LTD applies appropriate organizational, technical, and administrative measures to protect personal data processed through the website.

These measures are intended to reduce the risks of:

• Unauthorized access.
• Unlawful disclosure.
• Unauthorized alteration.
• Loss or destruction.
• Misuse.
• Security breaches or unauthorized access to systems.

The Company periodically reviews its security measures in light of the nature of the personal data processed and the level of risk associated with such processing.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. The Company therefore applies reasonable and generally accepted safeguards to reduce risks and protect personal data.

12Rights of Data Subjects

Data subjects are entitled to the rights granted to them under the Saudi Personal Data Protection Law and its Implementing Regulations, subject to the applicable conditions, limitations, and exceptions.

These rights include:

Right to Be Informed

The right to be informed of the legal basis and purpose for collecting and processing personal data.

Right of Access

The right to request access to personal data held by the Company, subject to applicable legal requirements.

Right to Obtain Personal Data

The right to request a copy of personal data in a clear and readable format in accordance with applicable legal requirements.

Right to Rectification

The right to request the correction, completion, or updating of inaccurate or incomplete personal data.

Right to Destruction

The right to request the destruction of personal data in the circumstances permitted by applicable law.

Right to Withdraw Consent

Where consent is the lawful basis for processing, the data subject may withdraw their consent in accordance with applicable legal requirements and limitations.

The exercise of these rights is subject to the restrictions, controls, and exceptions provided under applicable laws and regulations.

13Exercising Your Rights and Privacy Requests

Data subjects may contact ZADIP GROUP LTD regarding their personal data or to request the exercise of any applicable privacy right through the Company’s dedicated privacy email address:

[email protected]

The Company may request information reasonably necessary to verify the identity of the person making the request before acting upon any personal data request. This is intended to protect personal data and prevent unauthorized access or disclosure.

Requests will be reviewed, processed, and responded to within the periods and procedures prescribed by applicable laws and regulations in the Kingdom of Saudi Arabia.

14Transfer of Personal Data

Personal data collected through the website is processed in accordance with applicable legal requirements.

If the operation of any website-related service requires the transfer of personal data outside the Kingdom of Saudi Arabia, such transfer will only take place in accordance with the applicable legal requirements, conditions, and safeguards governing cross-border transfers of personal data.

15External Links

The website zadip.sa may contain links to websites or electronic services operated by third parties.

Such external websites are independent from ZADIP GROUP LTD and may be subject to different privacy policies and terms.

The Company is not responsible for the content or privacy practices of third-party websites, and visitors are encouraged to review the privacy policy of any external website before providing personal data.

16Children’s Data

The website zadip.sa is intended to provide corporate information about the Company, its products, and its services, and to facilitate communication with customers, businesses, organizations, and persons interested in the Company’s services.

The website is not directed at children, and the Company does not knowingly collect personal data relating to children through the website.

If the Company becomes aware that personal data relating to a child has been submitted without an appropriate lawful basis or required authorization, such data will be handled in accordance with applicable legal requirements.

17Accuracy of Personal Data

Visitors are responsible for ensuring that the personal data they submit through the website is accurate and reasonably up to date.

If a data subject becomes aware that personal data held by the Company is inaccurate or incomplete, they may request correction by contacting:

[email protected]

18Changes to this Privacy Policy

ZADIP GROUP LTD may amend or update this Privacy Policy from time to time to reflect:

• Changes to the website.
• Changes in personal data processing activities.
• Changes in applicable legal or regulatory requirements.
• Changes in technologies or services used to operate the website.

The updated version will be published on this page together with the date of the latest update.

Any amendments will take effect from the date they are published on the website unless otherwise stated.

19Contact Us

For any inquiry, complaint, or request relating to this Privacy Policy or the processing of personal data through zadip.sa, please contact:

ZADIP GROUP LTD
Riyadh, Kingdom of Saudi Arabia
Website: zadip.sa
Privacy Email: [email protected]